It seems like a lifetime ago, but it’s only been six months. I never would have imagined how much better our business could be by utilizing a proactive approach to IT. At the time, my head of finance. Frank, who is so good at keeping us on budget, was unable to when it came to our IT. He was regularly coming to my office asking for approval for another large unplanned IT spend that held the promise of being the fix, but it never was. My head of operations, Jane, was in a similar struggle. We had constant IT issues that distracted and slowed our team from doing their jobs. Even though we asked IT for help on the issues, the problems would go unresolved between them not getting back to us and the poor quality of answers.
And for me, I was frustrated trying to figure out what was holding us back from scaling the business in revenue and profit. The more we grew, the harder it got and the more people we needed to add; it seemed like the chaos was growing exponentially. I was hoping that with the size we were, our business would be more easily repeatable, and we wouldn’t have to keep adding the same headcount as we added revenue. Needless to say, I was feeling pretty burned out. What I didn’t see as clearly then was that the culprit was IT. Sure, I knew we had IT struggles, but I thought they were expected. Besides, how would better response time and answers help us scale?
Then that call six months ago changed everything. Although I spoke on the phone with Thriveon in the past, what I heard that morning struck me differently. The sales rep spoke about their different approach to managing our IT systems. Honestly, after working with several outsourced IT companies and even having an internal staff for a while, I was sure we had tried everything. When I met with them, everything started to become more apparent. They could articulate what was missing from our current and past approaches that caused us to get the results we were and how they could help not just with the issues my department heads were seeing but also scaling our business. I brought my department heads into the next meeting, curious if they, too, would see how this approach would solve our frustrations. While there were normal concerns around the pain of changing, we agreed this was the correct change to make. In four short weeks, Thriveon diligently walked through onboarding us, ensuring there weren’t disruptions or gaps in support.
How’s everyone feeling today? Frank is ecstatic about no surprise IT spend and everything planned for months or years in advance. Jane says her people couldn’t be happier, as there are 10% of the issues we once had, and when there is one, her team gets a fast and quality solution. In fact, we didn’t have to fill the last position we would have needed six months ago as we brought on our last new customer. For me, I’m reenergized because the guidance and direction we are getting are directly aligned with our business plan over the next five years. We are planning for and implementing changes that allow us to make our teams’ work more easily repeatable and take less time.
Note: This is a fictional story based on real client stories. However, if you want to experience success like this, contact Thriveon today.