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Most businesses measure IT effectiveness in terms of system availability. In other words, you've historically judged whether IT was doing a good job by how much downtime they've had. The Six Sigma methodology, popularized by GE in the '90s and...
If I asked how much your IT support costs, you'd probably think about how much your IT vendor or internal IT department charges each month. But that's just a fraction of the real cost. For every hour your IT team spends turning the lights back...
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Anyone who has ever used the internet has seen messages like this one. Hackers and thieves send them as bait to lure unsuspecting users into revealing personal...
No matter what industry you’re in, your company’s data is valuable. Whether your database holds credit card information or healthcare records, your company’s data could still be targeted by hackers looking for industry secrets, client...