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If you’re a company executive afraid of cybercrime, it’s important to understand the bigger picture first. Cybercriminals infiltrate your system as a way to invade your privacy, compromise the trustworthiness of your data, or deny access to...
It’s common for business leaders to feel like they’re trapped in an endless lather-rinse-repeat cycle of launching and then trashing IT efforts. The business tries a new software platform or brings in a new IT service and within months the new...
Most businesses measure IT effectiveness in terms of system availability. In other words, you've historically judged whether IT was doing a good job by how much downtime they've had. The Six Sigma methodology, popularized by GE in the '90s and...
If I asked how much your IT support costs, you'd probably think about how much your IT vendor or internal IT department charges each month. But that's just a fraction of the real cost. For every hour your IT team spends turning the lights back...