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IT problems and issues are inevitable, right? When it comes to technology, problems come with the territory.
But that’s just not true. When you stop waiting to fix IT issues until after they’ve happened, when you recognize that those issues can...
If you’re a company executive afraid of cybercrime, it’s important to understand the bigger picture first. Cybercriminals infiltrate your system as a way to invade your privacy, compromise the trustworthiness of your data, or deny access to...
It’s common for business leaders to feel like they’re trapped in an endless lather-rinse-repeat cycle of launching and then trashing IT efforts. The business tries a new software platform or brings in a new IT service and within months the new...
Most businesses measure IT effectiveness in terms of system availability. In other words, you've historically judged whether IT was doing a good job by how much downtime they've had. The Six Sigma methodology, popularized by GE in the '90s and...