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When verifying the managed IT services provider's ability to deliver as promised, there are a handful of areas to consider.
The first and most common one is reference checks. By obtaining a list of the managed IT provider's client contacts, you can contact them directly and ask for their feedback on the company's performance to expectations.
The second area to check is third-party results validation. What third-party awards or certifications has the provider achieved that indicate they have credibility in consistently delivering the end results you desire? Some examples might be the best places to work, growth awards, and industry recognition.
The third area to consider is third-party security validation, specifically cybersecurity. Like it or not, all companies are the targets of cyber attackers. Managed IT service providers are no exception. You want to seek third-party validation that the provider is following cybersecurity best practices in their firm. In this way, it ensures the provider is prudent in protecting their data and yours.
Read: 5 Questions to Ask When You Are Evaluating an IT Managed Service Company
Next, consider if they work with other companies your size. While size is not everything, it is often an indicator of business maturity. The maturity of your business operations directly influences your needs and expectations around IT. Working with a managed IT provider who already works with companies with your business maturity ensures they will be pushing you forward rather than you are dragging them along.
Lastly, do they work with other companies in your industry? Similar to the size validation, if the managed IT provider already works with companies in your industry, they will have a baseline knowledge of the business operations and common business applications in your space. While this is not validation, the other value is they will be able to get up to speed quicker in understanding your unique business and applying known industry and IT knowledge to move your business forward.
