5 Reasons to Outsource Technology Management

Posted by Sam Bloedow on 5/17/16 11:23 AM

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Small Businesses Need Not Limit IT Capability

There isn’t any reason why a small business can’t have the kind of technology management that large enterprise companies deploy. Despite differences in size for each type of organization, they both rely on technology for business operations. Their needs for security, business continuity, cloud computing, and support are similar. They just have different budgets.

The limitations of the small business budget need not limit their IT capabilities if these companies look to outsourcing as a cost effective way to get IT expertise and support. Whether working alongside internal staff, or completely fulfilling the IT role, IT services companies can bring the essential components that allow companies to have a whole IT department that responds to changing business needs and scales with growth. Here are five reasons why companies should consider outsourcing their technology to get better IT results.

1. Comprehensive Knowledge Base

When you outsource your technology management to an IT support company that offers fully managed services, you get the combined expertise of a whole team of people who specialize in different aspects of technology. There are many roles to fill in order to cover all of your IT bases. It is unrealistic to think that one or a few people can keep up with an increasingly complex and continually changing technology world.

Companies that provide outsourced IT department services allocate time and resources to allow their staff to keep up with technology. In a small company, the training time may not be a priority because of pressing day-to-day issues that push training to the back burner.

2. Fully Staffed IT Department

Reliance on one or just a handful of people for business technology management can put your company in a precarious situation when someone needs to have time off. Whether it’s planned or unexpected, an absence can stall or stop business processes as staff wait for remediation for their issue. Outsourced IT support is available when your people need it, allowing them to be more productive.

With the average retention rate of internal IT personnel at 2.5 years, many companies find outsourcing to be a more efficient way to provide consistency as they avoid creating dips in their company’s technology aptitude from having to continually onboard and train people.

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3. Cutting Edge Technology Tools

While technology tools on their own do not contribute to good technology management, putting cutting edge tools in the hands of experts who know how to use and apply them to the achievement of business objectives empowers businesses to move forward. There are so many buzzwords that fly around and attract attention – cloud computing, mobile device management, security event management – it can be easy to sign up for 3rd party services but still not get everything you need.

Companies that offer a fully outsourced IT department have access to cutting edge technology tools that they carefully choose and apply to efficiently meet customer needs without overlap or gaps.

4. IT Leadership and Guidance

As more companies become familiar with how IT strategy can turn their technology into a contributor for growth, they also recognize that their company may have a gap in IT leadership. The role of CIO (Chief Information Officer) might be full time in an enterprise level company but unrealistic for a small company. The best IT companies include IT leadership, often in the role of a VCIO (Virtual Chief Information Officer.)

The VCIO interacts with management, and asks the questions that provide the information needed to create an IT roadmap that is pointed towards short and long term goals. The VCIO brings knowledge of technology trends and best practices so that they can recommend IT investments that will help the company achieve its goals and get the best ROI from their technology investments.

5. Proactive IT Approach

Having a proactive approach to IT is a goal and a result of working with a fully managed IT service provider. Small companies may aspire to efficient business technology that enables staff to productively meet customer needs, but they find it is out of reach if they just rely on internal resources.

The conclusion that they come to is that proactive IT is the result of having a whole IT department with the people, the knowledge, the tools and the leadership that is available through a managed IT services provider.

Ready for Better IT Results?

SMBs should have access to the same kind of IT support that enterprise organizations are able to have. As you are looking at IT options, it's helpful to know the kind of results that you can expect. Learn about the top 10 IT Results in our E-Book "IT Solutions: How to Choose the Best IT Support Option to Get the Results and Business Value You Want.

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Topics: Outsourced IT Department