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The Average Retention Rate for Your Internal IT Employee is Two and a Half Years
Many factors feed into this statistic, but the implications are the same. Employee turnover is expensive, and when you are talking about IT job roles, gaps can affect the productivity and efficiency of the whole organization.
Role Misalignment
High IT employee turnover can be the result of unrealistic expectations. Although your IT employee is educated and has some credentials, that doesn’t mean he or she has the skills required to address all aspects of your business information and technology needs. Most people are naturally inclined to follow their interests or their areas of highest skill. For example, someone who likes to work with computer hardware might neglect the need to talk with business leaders about information. Another may be good at fixing problems but never gets around to IT planning, which would lessen the need for repairs.
The Right People in the Right Seats
Having the right people in the right seats is the first part of a successful IT plan. Think of these people by the roles they need to fill, and you can begin to visualize what an outsourced IT department could do for your company:
- Firefighter – takes care of problems
- Builder – builds and implements systems
- Administrator – keeps servers up-to-date
- Planner – plans for what IT needs to meet business goals
- Monitor – watches over the health of the network
- Programmer – specializes in software applications
- Web Designer – maintains a secure and updated website
Fill All the Roles to Make IT Work for Your Business
Thriveon’s Information Technology Strategy (ITS) fills all the IT job roles for small and medium-sized businesses and acts as a virtual IT department for a fixed monthly fee. Some of the companies we work with have internal IT staff; for some, we are their complete IT department. You might think that a successful IT strategy would be built on hardware and software, but it actually starts with people and a framework for how they will deliver what the business needs its IT to do.
Your IT should be adding value to your business. It can’t add value when you regularly deal with IT employee turnover. If you are ready for a better way to manage your technology, let's talk to see if what we do fits your business.
Contact us to request a meeting.