The Role of Technology Best Practices in Managed IT Services

Sam Bloedow
technology icons on puzzle pieces

Managed IT Services Best Practices (The Role of Technology Best Practices in Managed IT Services)

Technology best practices

Technology Best practices are the documented way that each type of technology should be configured to maximize user productivity and security. This end result means that the IT systems are lightning-fast, never bogged down.

They are free of ticky-tack annoyance and repeat issues so your employees stay happy and productive. Vulnerabilities are shored up, eliminating the risk of compromise. But this isn’t by accident.

Manufacturers design their products to be usable for a wide range of scenarios, thus increasing the market size they can sell to. That is why technology contains a plethora of settings.

Take your smartphone for instance. There are tons of settings that can be turned on or off and in doing so it affects your productivity and security.

There aren’t readily available standards about the one “right way” each piece of technology should be configured within a company to achieve these results so bringing in a managed IT service provider to build a unique configuration is where companies see success.

A configuration built by analyzing all the tickets that come into the support desk. By identifying and evaluating new technology. One that assesses security regulations, the demands, and needs companies have for technology. All of this takes time. Time that a reactive managed IT provider doesn’t have because they are consumed with solving tickets and implementing requested projects.

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The value of technology audits

A technology audit is a review of the current state of technology against a known set of best practices. In certain industries, the regulating body often comes up with a list of the best practices they will be auditing against. Technology audits focus on specific outcomes like security or inventory, or the effectiveness of the IT group. These audits provide the companies executives a snapshot of a point in time, indicating what is out of bounce.

A technology audit is an effective tool that can be used to make grounded decisions. In addition, these audits come back with a list of problems that now need solving but the current IT allowed them to exist in the first place. This sparks healthy dialog as the executives now having better visibility can oversee who and how they get solved.

Why current IT methods fall short of achieving best practices

Great! You're having annual IT auditing done for your company and those audits are based on best practices. You're making decisions off of the findings. So why is your IT system performance still sluggish? Why are there still so many ticky-tack issues? How come you're not sleeping at night knowing you're secure?

While your technology audit is delivering what it intended, it is too narrowly focused and can’t reduce issues and security vulnerabilities over 90%. Falling short of maximizing user productivity and security for the business, and stifling further technology adoption.

In order to achieve these results, the technology audit must look very different.

  1. It must go wide across all facets of technology, security, business use and IT delivery.
  2. It must go deep into the settings of how things are configured.
  3. It must be done frequently enough (monthly) to keep up with changes in technology.
  4. There must be immediate remediation to align to the best practice standard to realize the value.
  5. There needs to be an outlet informing the companies executives of the impending business risk their current technology configuration holds, so prudent timely decisions can be made.

Again all of this takes time. Time that a reactive managed IT provider doesn’t have because they are consumed with solving tickets and implementing requested projects.

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