VoIP Improves Business Communications

Voice over Internet Protocol (VoIP) is not a new technology, but right now, it is gaining popularity among businesses who realize that their phone system can and should do more for their communications than only take calls.

In conventional systems, phone calls are made using telephones or handsets connected by phone cables. VoIP uses the internet, where phones can be connected to broadband devices, adapters or PCs via broadband. This system converts voice into a digital signal and carries it over the internet. Let’s take a look at all the options that are available to make calls using VoIP.

A specially designed software app allows you to place and receive phone calls right from your PC. When deployed, the app displays a dial pad. You can dial a number using a mouse or keyboard. These softphones can have video capabilities to bring you face-to-face with the person on the other end if you both are talking from computers equipped with cameras. In this case, you don’t even need a telephone handset. If you have used Skype or other video conferencing software, you have used a version of this technology.

Make Calls Using a Regular Phone

You can make phone calls using VoIP technology with a regular phone, but you will need a service that gives you VoIP access. That means you can call locally, long-distance, internationally and through mobile devices for a flat monthly fee and immediate cost savings. To do this, your regular phone can be plugged into an adapter, which is then connected to a broadband device. Some services will allow you to make calls only within their service network, but others will let you make calls anywhere.

Integrate with Your Mobile Device

Companies providing VoIP services focus on providing unified communication platforms that can integrate with your cell phone, as well as email, fax, video and voice mail capabilities. With employees on the go and working remotely, the capabilities of the desk phone need to be available on the mobile device. With VoIP, it’s possible for your people to be accessible and have secure connections to company data.

The Role of Managed IT Service Providers

Managed IT service providers like Thriveon can help businesses install hardware and software, enabling VoIP technology and organizing communication networks by integrating those networks into their IT infrastructure. Now, businesses can eliminate another worry (management of their communication systems) by outsourcing their IT services.

VoIP phone systems and business communications are just one aspect of how managed IT service providers help businesses utilize technology to achieve business objectives. Learn more about how we help companies on our website or request a meeting to explore how what we do might be a fit for your company.