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Switching from landlines to an internet-based VoIP phone system opens the door to a variety of capabilities that can make your employees more productive. It becomes possible to consolidate different functions so your workers can make calls, hear voice messages, collect and send emails and communicate their availability from a single interface. Unified Communications is the buzzword used to refer to this gathering of different communication elements. It can not only make your workers more productive; it can optimize your business processes.
Business Communications and Productivity
Think of a multi-tool when you think of unified communications. With a multi-tool, you have just about everything you need right in your hand and your pocket. With an ever-increasing mobile workforce, productivity increases when you can reach someone on the first try because you can view their availability or presence setting. Mobile workers can get more work done when they can access the corporate directory, email and visual voicemail on their mobile devices.
Unified communications can better connect your mobile and in-office workers, as well as enhance your communications with your clients. Video conferencing can bring people together in a virtual face-to-face meeting, which is more beneficial than a phone conference and less expensive than traveling to another location. That in-office worker can have consolidated communication applications right at their desk. Some popular software makers, like Microsoft, now include tools that integrate with communications while providing access to information within one interface.
Communications and Business Processes
If productivity with unified communications is a multi-tool, then it’s a conveyor belt when you discussing business processes. This is the integration of communication capabilities into software-enabled business procedures or applications. The idea of automating workflows to improve communication is applicable when you need to manage customer relationships, employees, projects or collaborative teams. Your organization might be utilizing some tools to do this right now with the use of a CRM or project management software. An opportunity to streamline a process with unified communication is an opportunity to increase productivity and reduce costs.
Getting Started
An IT services provider can help you explore options for increasing productivity and streamlining processes with unified communications. It all starts with a conversation about your business and your objectives.
Contact us at info@thriveon.net or 855-767-2571 to schedule a consultation.