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It’s possible to improve your business and increase each employee's revenue if your outsourced IT provider has the right approach. As you contemplate this concept, you might think of how people interact with technology, which certainly plays a part. Still, you might not have considered how you can improve the revenue-to-employee ratio just by having a better IT experience.
Maximizing Uptime
Whatever your business, downtime is dollars when your network is down and your employees can’t work. In addition to work activities being stalled or stopped, it will probably cost something to fix the source of the interruption, whether it’s a hardware or software failure or a security breach. Employees are stressed when they have to work in conditions that hamper their ability to do their jobs.
On the customer side, frustrations can mount when you are late in providing products, services or the real-time information they need to meet the needs of their customers. Upfront, it might look like it will cost more to partner with a company with a proactive approach, but in the long run, you’re likely to get more revenue per employee because you’ll have maximum uptime.
Budgeting for IT
It’s no surprise that working with a well-thought-out budget can help control spending, avoid cash flow problems and make the best use of your resources, including your people. Some IT vendors offering managed services have the appearance of fixed costs, but what you are receiving may not be comprehensive enough to help you truly budget.
Outsourced IT department services that include unlimited support and work proactively to implement best practices are essential to effective budgeting. The other component is an IT strategy that plans for the future with costs and a timeline. Looking ahead will help you to make better decisions about your IT investments and avoid unnecessary downtime helping your company to realize more revenue per employee.
Read: Managed IT Services: What Good IT Support Looks Like
Effective IT Security
When you look at how your company manages risk, you should include cybersecurity in the discussion. If you experience a security breach, the impact could consist of downtime, costs for remediating the incident, litigation and legal fees and loss of reputation to customers and employees. You might find yourself paying your managed service company to get you up and running again, even if you thought they had cybersecurity covered for you.
If you have outsourced IT services guided by a proactive approach, they are going to be diligent about cybersecurity and invest in cutting-edge tools that will best maintain a strong technical perimeter. Effective IT security helps your company net more revenue per employee because your risk of downtime and costs due to cybercrime are decreased.