Sick of IT turnover? Chances are the last time you were disappointed with IT, you brought in a new IT team who guaranteed uptime and a fast response only to discover they didn't meet your expectations. Now, you may be thinking about switching again. Instead of bringing in a new team, it may be time to change your perspective of what your business needs from an IT vendor.
Most businesses assume that managed service providers (MSPs) are all alike — they handle your IT tickets, they're there when you need them, and they claim to shorten downtime with quick response time. But, IT service can be more than that. A more advanced kind of IT vendor can make your employees more productive. Introducing the Technology Success Provider (TSP). The main goal of a TSP is to make your business more efficient on top of everything that an MSP should be doing in the first place.
So, what should you look for in an IT vendor to make sure they fulfill the responsibilities and meet the goals you establish, and should you look for that next level of TSP support?
Here's a checklist to help you navigate that decision.
Start With The Basics
Every managed service provider should offer some basic services that you’ll need in your IT provider. For instance:
- Fast Response Time. As a rule of thumb, expect to have your technology issues addressed within minutes or hours - not days.
- 24/7 Unlimited Remote and Onsite Support. Day or night, you should always have your IT provider available to make sure your team can continue working.
- 24/7 Monitoring and Maintenance. Are they receiving alerts when the network hiccups so they fix them without you having to call in? Are security patches managed to protect against known vulnerabilities?
- Proven Track Record. Have they delivered the service you need to other businesses your size, complexity, and industry? Do they have clients you can reference to get their perspective?
If your potential IT service provider meets these specifications, you’re on the right track. However, these standard requirements go no further than IT support. When IT vendors fall short, it’s usually because today’s business needs more than service and maintenance. With IT playing such a critical role in how most businesses operate, a different approach to technology becomes imperative.
A technology success provider partners with your company to evaluate new opportunities, put the ones that work into action, and deliver measurable results on them. With this, comes the need for the vendor to understand your business and to communicate often, openly, and with transparency.
What Will Your Business Look Like in 3 Years?
Look for a vendor that can provide what your business will need in the future. What are they doing today that gives you confidence they can meet your needs for years to come?
Cybersecurity should be at the heart of all IT initiatives. From spam to ransomware, some cybercrimes threaten productivity while others threaten the very health of the business. You need more than simple security patches, so look for expertise and guidance to keep your technology ahead of the hackers and reduce your business risks so you can sleep at night.
Do you need help getting more from your applications? Are your business systems optimized to increase functionality and productivity? How much functionality do your people have within your technology? A proactive IT partner will analyze systems and create the right functionality to meet your business goals and scale for the future.
The way that the components of the infrastructure — including the software, hardware, data handling, security, communications, and management — are brought together should enable employees to work more productively to efficiently meet customer needs and scale with the business as it grows. Demand a provider with plans to improve performance and scalability.
How will they provide your people better accessibility to your data? With proper accessibility in place, your business can enjoy increased convenience and accessibility, which enhances your productivity.
TSPs Give You the Right Approach to Scale Your Business
Your IT partner should offer a consistent, always-on IT experience, yet most businesses need more than management and maintenance. With an added focus on business systems and reducing your largest costs, a technology success provider brings additional value and innovation to your IT needs.