How a Different Approach to Managed IT Services Can Reduce Your Tickets and Downtime by 90%

Sam Bloedow
managed IT services

IT problems and issues are inevitable, right? When it comes to technology, problems come with the territory.

But that’s just not true. When you stop waiting to fix IT issues until after they’ve happened, when you recognize that those issues can be prevented in the first place, your company’s fortunes will improve.

Companies that don’t follow this strategy discover IT problems too late: after a technology has stalled or broken, when security has already been breached. In other words, after an issue that could have been easily prevented instead causes a full-blown business disruption, often with a call for emergency service at a premium rate.

Prevent IT issues with proactive planning and management

A company that works to prevent IT issues rather than to fix them after they happen makes its IT department and its technology as productive as possible. The best-proven prevention strategy is to partner with an IT support provider who is focused on this approach.

The right outsourced IT provider can reduce an organization’s tickets and cut IT downtime by 80 to 90 percent because the provider is maintaining and working to continuously improving their clients’ technologies.

These providers perform ongoing preventative maintenance and monitoring for their clients, along with thought leadership and business advice. Essentially, they’re ar clients’ IT department. SMB’s can leverage the approach to not just prevent issues but make their people more productive.

While you’ll find a number of reasons organizations choose to partner with an outsourced IT or managed service provider,  taking a proactive approach to prevention isn’t often the first reason on the list. Usually, there is a focus on response time, staff size, and certifications.  Couple this with with the fact that most IT managed service providers say they are proactive, making it difficult for SMB leaders to tell who will most help their business.  

Identify IT concerns before they slow down your business

Providers are proactively solving future issues at these organizations by asking questions like:

  1. How can we use technology to make your organization more efficient?
  2. Are we making the right technology decisions?
  3. Are we cybersecure (and how can we stay ahead of the hackers)?
  4. Is there a more cost-effective way to run the business through technology?

Other benefits managed service providers bring include an end to productivity killers that take place outside the IT department itself. When nontechnical employees attempt to troubleshoot and solve IT issues, they take time away from their own job and they risk exacerbating rather than solving the problem. Computers that take forever to boot or that crash too often cut into employee’s work time. A crash could result in your employees losing valuable work they’ve spent hours or even days creating.

An organization running outdated or slow technology gets noticed by its customers: and not in a good way. Think about how you feel when you click on a slow-loading page, an outdated link, or when you stumble across a website that plays sappy music as words scroll across the screen.

It follows that the companies that slash tickets and downtime by the greatest percentages, don’t just bring in any managed service provider; successful companies take the time to select the best provider for their needs.

Pick a proactive IT service partner

When it comes to prevention, ensure the provider also has an approach to ensure your data is secure, and will continue to be that way.  Yes security breaches such as ransomware and cryptolocker can be prevented too.

Seek a partner who communicates clearly, who can assure you — in writing — your company has the proper applications and technology on board, that it’s continually maintained, and that problems can otherwise be prevented before they happen.

Find a provider that meets these needs as well as a methodology to help your business scale and become more profitable.

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