Tech support can be great to have, but it can also be a pain, especially if your provider only comes around when something breaks. It's time-consuming to both explain the problem and get it fixed, not to mention it's costly. But that's just the way IT works, right?
If this sounds familiar, you aren’t getting the most out of IT. Whether your business has its own IT department or uses a managed IT service, technology should be driving you forward, not holding you back, and it should be doing so in a way that lets you focus on your business.
Here are four ways IT services and support create better results.
Prevent Issues, Don't Respond to Them
By the time something breaks, business has already been disrupted. IT needs to plan on preventing issues instead of simply responding to them.
"Plans are worthless, but planning is everything." —Dwight Eisenhower
No one can plan for every possible emergency. But with a plan in place, IT has a map to follow and can make adjustments as needed. A plan often helps anticipate issues before they occur. An IT department without a plan will always react to problems. However, your IT service should prepare for these problems and prevent them from happening in the first place.
Understand Business and IT Needs
Making plans to anticipate issues before they happen is important, but IT should also plan a roadmap around the needs of the business.
Traditionally, business roadmaps have focused on business goals, and IT roadmaps have focused on technology goals. But how can technology support your business needs without knowing what they are? When IT understands your business goals, they’ll know how disruptive system issues are. They’ll be able to fix things more urgently when they break and reinforce the right systems so they keep running smoothly. As your business grows, IT can grow in tandem and provide the right support.
Take Technology Off Your Plate
IT also needs to make a plan to get technology off of your plate.
Ask yourself this. How can IT help me achieve new things? If you’re worried about whether your technology can continue to support your business as it grows, or if you’re still thinking about the last time something went wrong with your system, something needs to change.
No technology is perfect. Things break. A good IT solution will focus on making sure this happens as rarely as possible. When things do go wrong, the right IT solution will fix it quickly while minimizing business disruption.
Empower Your Business
Lastly, IT should empower your business to succeed not slow down.
Today, technology allows us to do things that were unthinkable a few decades ago. But, without the right IT solution, business can suddenly grind to a halt. If technology is slowing you down, you might think of IT services as a nuisance. But it doesn’t have to be. In fact, an IT solution that focuses on these four things will be an asset to your business.
So, is your IT solution committed to preventing system disruptions rather than responding to them? Do they understand your business goals? Can you focus on your business without worrying about technology? Has IT helped your business reach new heights? If you said no to any of these questions, stop letting IT hold you back. Choose the right IT solution and see better results.