3 Things to Consider When Moving to a VoIP Phone System

Businesses that are in the process of choosing a Voice over Internet Protocol (VoIP) phone system know that they will increase the functionality of their communications. They already know that the move to VoIP can improve their operational efficiency and cut their telecommunications costs. The configuration of the VoIP phone system should take into account the needs of the business – both now and in the future – to allow for growth and increasing employee mobility.1. Scalability

The size of your company today may not be the size of your company next year. VoIP systems make adding and changing users easy with a web interface. With VoIP, the phone hardware is another device connected to your network, so adding capacity doesn’t mean you have to add physical phone lines. However, the extent of your need to grow might affect your decision to go with a cloud-hosted versus an on-site system, as discussed below.

If an additional office is in your future, a VoIP system will simplify your internal communications, allowing calls from office to office to be routed internally. When temporary staff comes on board when you are having an upswing in business, you can quickly and efficiently set them up with the communications equipment they need to operate as a member of your team.

2. Cloud-Hosted vs. On-Premises

Both cloud-hosted and on-premises systems have their advantages and disadvantages. With cloud hosting, you have the best option for scalability because your provider can easily add capacity to your account. An on-site solution can give you more control and customization, but you must maintain your server and monitor capacity. With many providers of hosted VoIP, you can have quick access to new feature sets, and you don’t need to be involved with the software upgrade process, but if your needs aren’t met with the built-in features, an on-premises system would provide more options to customize your system.

3. Workforce Mobility

With more and more employees on the go and working from remote locations, the need for seamless communications is more important than ever. VoIP can give you the tools your employees need to be efficient, and workers can be productive while not being tied to a desk. In addition to making and receiving calls on their cell phone as if they were their desk phone, employees have access to their contact directory and can record and transfer calls as needed. They also may not need to share their personal phone number for business use because a single number can always reach them.

Explore VoIP Solutions for Your Business

The best system for you is based on your needs and situation. We can help you explore the available options so that you can step up your business communications by moving to a VoIP system.

Contact us at info@thriveon.net or 855-767-2571 to schedule a consultation.